Preview Mode Links will not work in preview mode

IT Visionaries

May 7, 2020

When you spend more than 20 years at a company, you get to see all the ways things change over the years. You may even play a part in revolutionizing a company and sometimes an entire industry. That was the experience Norm Fjeldheim had while he was working at Qualcomm, and today he’s helping to bring about a new kind of revolution. Currently, Norm is the Senior Vice President, Chief Information Officer and Head of Global Facilities at Illumina, a leading developer, manufacturer, and marketer of life science tools and integrated systems for large-scale analysis of genetic variation and function. Companies like 23andMe and rely on Illumina to do DNA sequencing, and scientists and doctors all over are using Illumina technology in game-changing research. Norm explains how all of this is happening and what it means to be working on such important technology on this episode of IT Visionaries. 

Key Takeaways:

  • You don’t realize how revolutionary the work you are doing is until you look back on it years later
  • When you diversify the work you do and the people you work with, you build your own knowledge and create a beneficial relationship between your company, your customers, partners and peers
  • In order to enable important, potentially life-changing work in the medical field, building trust in the software and ensuring privacy is a key job


IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at